A new report from J.D. Power and Associates ranks home equity lenders according to the results of a customer satisfaction survey. As I reported earlier this week, overall customer satisfaction has improved since last year. However, not all HELOC lenders faired equally.

Here are the results, on a scale of one to one-thousand:

Bank of America: 811
SunTrust: 809
Wachovia: 807
Chase: 791
Industry Average: 780
WaMu/Washington Mutual: 773
CitiMortgage/Citibank: 762
National City Bank: 756
Wells Fargo: 755
Countrywide Home Loans: 728

Bank of America takes the lead, two points ahead of SunTrust. Quite a bit below the industry average trails Countrywide, a whopping eighty three points behind.

You can’t learn everything about a HELOC lender from a survey like this, but it does provide an excellent starting point.

See Also:

HELOC Customer Satisfaction Increases in 2008

Lenders Sending HELOC Freeze Letters

Tags | Bank of America, Countrywide, Heloc, heloc freeze, HELOC Lenders, home equity loan, Suntrust